Shipping policy

This Shipping Policy outlines how BUYNETIC LIMITED (“we,” “our,” or “us”) processes and delivers orders placed through our store. By placing an order with us, you agree to the terms set out in this policy.

1. Order Processing

  • Processing Time: Orders are typically processed 1-10 after payment is confirmed.

  • Business Days: Monday to Friday, excluding public holidays in Hong Kong.

  • Delays: Processing may take longer during peak seasons, promotional periods, or due to stock availability. If we anticipate a significant delay, we will notify you by email.

2. Shipping Methods and Delivery Times

We offer domestic and international shipping through trusted courier partners.

Estimated Delivery Times:

  • Hong Kong: 1-3 days

  • Asia-Pacific: 3-5 days

  • Europe & North America: 5- 7 days

  • Rest of World: 7-10

Please note: Delivery times are estimates provided by the carriers and are not guaranteed. Customs clearance, local holidays, and other factors may cause delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address, order weight, and shipping method selected.

  • Free shipping promotions (if offered) will be clearly stated on our store and applied automatically at checkout.

4. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package in real time.

5. Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.

  • These charges are the responsibility of the recipient and are not included in the product or shipping price.

  • Customs procedures may cause delays beyond our control.

6. Delivery Issues

  • Incorrect Address: Customers are responsible for providing an accurate and complete shipping address. We are not responsible for delays or losses due to incorrect information.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can work with the courier to resolve the issue.

  • Refused Deliveries: Shipping fees and return costs for refused packages will be deducted from any refund.

7. Changes or Cancellations

If you need to change your shipping address or cancel an order, please contact us within 12 hours of placing your order. Once the order has been processed or shipped, changes may no longer be possible.

8. Contact Us

If you have any questions about shipping, please contact us:

BUYNETIC LIMITED
Company Registration: 78406888
Address: RM 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: buynetics97@gmail.com