Privacy policy

BUYNETIC LIMITED (“BUYNETIC”), registered under company number 78406888 and located at RM 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong, operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”).

The Services are powered by Shopify, which enables us to process transactions, manage operations, and deliver a curated shopping experience to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through the Services—or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy will govern in matters related to personal information.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When we say “personal information,” we mean any data that identifies—or could reasonably be linked to—you or another person. This does not include anonymized or de-identified data.

We may collect or process the following categories of personal information, depending on your interactions with us, your location, and applicable laws:

  • Contact details – Name, billing address, shipping address, phone number, email address.

  • Financial information – Credit/debit card numbers, payment method, payment confirmation, and related transaction details.

  • Account information – Username, password, security questions, preferences, and settings.

  • Transaction history – Items you view, add to cart, purchase, return, exchange, or cancel, and past order records.

  • Communications – Information you provide in messages, support requests, or other communications with us.

  • Device details – Information about your device, browser, operating system, IP address, and unique identifiers.

  • Usage information – Details on how and when you interact with or navigate the Services.

2. Sources of Personal Information

We may collect personal information from:

  1. Direct interactions – When you create an account, place an order, contact us, or otherwise provide information to us.

  2. Automated collection – Through cookies and similar technologies when you use the Services.

  3. Service providers – From partners who process information on our behalf (e.g., payment processors, shipping providers).

  4. Third parties – From marketing partners, affiliates, or other authorized third parties.

3. How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information to:

  • Provide, personalize, and improve the Services – Process orders, manage your account, remember your preferences, fulfill returns/exchanges, and recommend products.

  • Marketing and advertising – Send promotional offers via email, SMS, or postal mail, and show relevant ads based on your interests.

  • Security and fraud prevention – Authenticate accounts, detect and prevent fraud or unauthorized activities, and protect the integrity of our Services.

  • Customer support – Respond to your inquiries, provide assistance, and maintain our customer relationship with you.

  • Legal compliance – Meet legal obligations, respond to lawful requests, and enforce our policies.

4. How We Disclose Your Personal Information

We may share your personal information in the following circumstances:

  • With Shopify – For hosting, order processing, payment handling, and operational support.

  • With service providers – Including IT services, payment processors, analytics providers, customer support platforms, shipping and fulfillment companies.

  • With business partners – For targeted marketing, promotions, and personalized offers.

  • When directed by you – Such as when you request third-party integrations or use social media logins.

  • Within our corporate group – Including affiliates and subsidiaries.

  • In legal or business transactions – Such as mergers, acquisitions, or bankruptcy proceedings.

5. Relationship with Shopify

The Services are hosted by Shopify, which may collect and process your personal information as part of providing its platform. Shopify may also use your data, along with information from other merchants, for analytics and product improvement.

6. Third-Party Links

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy, accuracy, or security of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us so we can delete it.

8. Security and Data Retention

While we implement safeguards to protect your personal information, no system is completely secure. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access/Know – Request details about the personal information we hold about you.

  • Delete – Request deletion of your personal information.

  • Correct – Request corrections to inaccurate data.

  • Portability – Request a copy of your data in a portable format.

  • Manage marketing preferences – Opt out of promotional communications at any time.

You can exercise these rights by contacting us (see Section 12). We may verify your identity before processing your request.

10. International Transfers

Your personal information may be transferred to and processed in countries outside your own, including jurisdictions that may not offer the same data protection standards. When required, we use legal safeguards such as Standard Contractual Clauses to protect your data.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, you can contact us at:

BUYNETIC LIMITED
Company Registration: 78406888
Address: RM 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: buynetic97@gmail.com