Refund policy

This Return & Refund Policy outlines the terms under which BUYNETIC LIMITED (“BUYNETIC,” “we,” “our,” or “us”) accepts returns and issues refunds for purchases made through our store. By placing an order with us, you agree to the terms below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging with all tags attached.

  • The return request must be made within 14 days of the delivery date.

  • Items marked as final sale, non-returnable, or customized cannot be returned unless defective or damaged.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g., food, flowers)

  • Digital products or downloadable software

  • Gift cards or promotional vouchers

  • Personal care items (for hygiene reasons)

  • Customized or personalized products

3. Return Process

  1. Contact Us – Email us at amalkaboua9@gmail.com within 14 days of receiving your order. Include your order number, a description of the issue, and photos (if applicable).

  2. Return Approval – We will review your request and provide return instructions if eligible.

  3. Shipping the Return – You are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection – Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refunds

  • If approved, refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your return.

  • Shipping fees, customs duties, and taxes are non-refundable unless required by law.

  • If you paid for expedited shipping, this cost will not be refunded unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 14 days of delivery to arrange a replacement.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.

  • Provide clear photos of the item, packaging, and shipping label.

  • We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or payment provider.

  2. Contact your credit card company (processing times may vary).

  3. If the issue persists, contact us at buynetic97@gmail.com.

8. Contact Us

If you have questions about this Return & Refund Policy, please contact:

BUYNETIC LIMITED
Company Registration: 78406888
Address: RM 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: buynetic97@gmail.com